Can children stay?
Yes, children are welcome. We do not provide cots, high chairs or children's tableware. There is no elevator, so if you are travelling with a pushchair please tell us by message after booking if a ground-floor room would help - we will accommodate it when we can, but cannot guarantee it.
Is there an elevator?
No - stairs only. The building has two floors and rooms are on both of them; there is no third floor. If you have a large suitcase you will need to carry it up the stairs. If a ground-floor room would help, please tell us by message after booking; we will accommodate it when we can, but rooms are assigned on the day of check-in and we cannot guarantee it.
What is the cancellation policy?
It depends on the plan. On the Room Only plan (standard rate), cancelling from 6 days before arrival onward, cancelling on the day of arrival, or not turning up costs 100% of the accommodation charge; cancelling earlier than that is free. On the Official Site Exclusive 20% off room rate plan, which applies to stays of 2 nights or more, cancelling from 30 days before arrival onward, cancelling on the day of arrival, or not turning up costs 100% of the accommodation charge; cancelling earlier than that is free. Day counts treat the arrival date itself as "day 0", so the day before arrival is "day 1", based on Japan Standard Time. Where no cancellation charge applies, the amount you prepaid is refunded to the card you booked with. The policy shown on the booking page at the time you book is the one that applies to your booking, so please check it there. Shortening your stay, moving your dates or cancelling only part of a booking is also handled on the site you booked with, and the cancellation policy may apply to the nights you drop.
What is the difference between a 1R and a 2R room?
"1R" is our studio type and "2R" is our two-bedroom type. A 1R (4 of them, about 22 sqm, up to 3 guests) is a studio with a loft - a low-ceilinged sleeping platform reached by a ladder, where you cannot stand up. It has a double bed and a futon (a Japanese mattress laid out on the floor), a combined bath-shower-toilet unit with a bathtub, and a rice cooker. A 2R (2 of them, about 40 sqm, up to 7 guests) has two bedrooms, a living room and a loft, all booked together as one unit: two queen beds, a sofa bed and futons, a separate shower room with no bathtub, and a toilet in its own room with a heated seat and bidet. The 2R has no rice cooker. The bedding layout varies slightly by room, and in the 2R so does the number of lofts and futons. Rooms are assigned on the day of check-in, so we cannot promise a specific room or bedding layout in advance.
Can 7 people stay in one room?
Yes — the 2R type (40 m2, two bedrooms + loft) sleeps up to 7 guests in one apartment.
There are five of us - is one apartment really enough?
Yes. The 2R apartment has two bedrooms and a loft, with two queen beds, a sofa bed and futons (Japanese floor mattresses) - sleeping space for up to seven. The loft and futon layout varies slightly by room. Five, six or seven guests stay on one booking with one key. The rate is per apartment, so your party shares it rather than paying per person.
Is the rate per person or per apartment?
Per apartment. One 2R apartment sleeps up to 7 guests, so the rate shown covers the whole party — one key and one booking, not one rate per guest.
Are there extra fees on top of the rate I see?
For a direct booking on our official site, no. Rates are shown per apartment, not per person. For a direct booking on our official site, nothing such as accommodation tax or a cleaning charge is added on top of the rate shown on the booking page. For a direct booking on our official site, the amount shown on the official booking page is the total you pay when you book. If you ask us for extra cleaning or extra supplies during your stay, that is a separate request which is not part of the total you paid when you booked, and we may charge for it. A booking made through another travel site follows that site's own display and terms, so please check the total on that site when you book.
Does the 2R have a bathtub?
The 2R has a separate shower room and no bathtub. For a bathtub, consider the 1R type (combined bath/shower unit).
Can we stay with children?
Yes. There are no baby cots provided. If you are bringing a stroller, let us know after booking if you would like a ground-floor room.
Is this a licensed hotel?
Yes. It is licensed as a hotel under Japan's Hotel Business Act (licence 7新保衛環第119号, issued by the Shinjuku City public health centre) and operated by Topshot Inc. There is no front desk: you enter with self check-in.
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